Have you noticed that everyone blames the post these days when things don’t arrive? As I’ve said before the post office clearly got bored with all those deliveries and collections and such like and replaced a good service with ‘a reasonable service at £6 a pop’. That and 40 minute queues in post offices I guess. Anyway, the point is that because people find it easy to believe that ‘Royal Mail’ are rubbish it’s actually got too easy to say ‘it’s lost in the post’.
I bought some printer ink on-line (and don’t get me started on printer ink…) and it didn’t arrive. A similar thing happened with a CD from a big firm on ebay. Without so much as a blink both firms immediately sent a replacement or refunded my money when I told them the order hadn’t arrived.
Now it’s possible that firms just re-send loads of expensive stuff to you because it’s all 'lost in the post' at the slightest suggestion from you that its a bit late. However, if you were out of stock or had forgotten to post it or had sold a CD to more than one person or were just slack you could just say ‘We sent it, it must have gone missing in the post, tell you what though we’re so great we’ll send the whole package again'.
Just a thought.
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