Tuesday, July 10, 2007

Shafted by Virgin

Cheap title I know....an email from ‘Virgin Media’ It says that their broadband helpline number is changing and from then on it’ll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary.

Am I to understand from this that if they don’t provide what I pay for and I ring them it will cost 25p a minute? Plus a 10p connection charge! You’d think a phone company would have access to cheap phone lines wouldn’t you? – or perhaps they just like to make a profit out of screwing up. I was quite measured in my reply though I did point this out to them.

Of course, as soon as I sent this off it I find they’ve helped themselves to 2 payments this month – so I may be calling them after all.

This, by the way, was my reply:

Dear Virgin Media

As it happens I haven't had any particular problems with my broadband. If I do however I'd appreciate it if you'd charge a reasonable rate (how about free? - or the same amount it would cost me to phone locally, or even across the country for example) and I'd expect to have my call answered immediately. I charge 10p to reply to emails by the way - call it a 'connection charge'.

I'm afraid this message just makes me wonder if I'd end up being charged a lot of money to wait to get through.

Just thought you should know!


John Parkes

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