I did some shopping in Tescos the other day. I put a few things I needed in a basket and headed for the till. Just before I reached the till a member of staff slipped a couple of extra items in my basket without telling me (obviously) and without me noticing. The bill was a few quid more than I expected. I had to tell them to take the extra items out, explain I didn’t know anything about them, that I didn’t want them, that I wasn't paying for them and get them to add up the bill again. Most people just sighed and paid up - or didn't notice at all.
Of course, this didn’t actually happen. If members of staff at Tesco’s actually did this people would be absolutely livid and garrotte them with coat hangers.
My question is – why do firms who do this on-line get away with doing this? I bought anti-virus software for £40, put in all my details, got to ‘the checkout’ and they’d added some wanky re-install for 6 months thing I hadn’t asked for. Had they nicely suggested it was a good thing I might even have considered buying it. Now I hate Norton and would like to burn down their offices.
At work I order stationery and they add a couple of quid to insure the sodding envelopes for whatever misfortune may befall them between their warehouse and Leeds – without asking, without telling and with an unspoken arrogance that says’ you’d be such a fool not to buy this we’ve put it on your bill anyway in case you were going to forget'. The only thing you can do is take it out of the basket and then complain hoping that it’s a company with less contempt for their customers than they appear to have (some hope).
Let’s not even get started on those ink buying reminders that tell you your computer will be ‘damaged’ if you pay £20 for a cartridge that they charge £45 for (and is worth about £2 at most). No, really, don't get me started.
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