Friday, July 16, 2010

The worst bus company in the world?

I set off to meet Ian our UK press person in town this evening. Went for a bus. Stood at a bus stop, watched the satellite tracking count 'em down, the 'out of service' bus cruise past, the bus times come and go and finally spoke to the driver of the bus that did arrive (far too late to get to the meeting - this was an hour later) and told him it wasn't good enough. Wandered off home. Spent the rest of the evening writing a letter to Firstbus. Measured and reasonable I was - like I was to the driver. 1 out of 4 buses (to be fair it could have been 3) is not good enough. What if passengers decide to pay one in three fares?

I wrote to Firtbus and I wrote to Metro. I may pass it on to others for all the good it'll do. I like to think the below proves my measured tone. I urge other bus travellers (if you actually find one to travel on of course) to do the same.

Here's most of the letter to Metro. I'm tired now...

...Please find enclosed copy of a letter I’ve just sent to Firstbus. I’m really fed up with their buses not turning up, the satellite tracking system counting down the minutes to ‘due’ with no bus actually arriving and the fact that they keep putting the fares up by multiples of the rate of inflation – that particular one has been going on for years. And this is not to mention the lateness and ‘going round in threes’ which I concede is probably more to do with traffic etc than the company.

They waste my time, they waste my work’s time, they cost too much and I’m sick of it.

I’d just like to register this with you. My particular complaint is specific to tonight and I have posted it direct to Firstbus but similar things have happened far too often – and there were going to be trams from the bottom of our road starting in 2007 – though that’s a separate issue it adds to the general rubbishness of it all.

If you have anyone who gets to meet the people from Firstbus I’d be grateful if you’d pass this to them.

As I mentioned in my letter to Firstbus, I work as a project manager for a local charity in Leeds. We have staffing, transport and other problems but we keep our service working – why can’t they?

Yours sincerely

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